Commercial expectations for suppliers

• Provide accurate company, banking, and invoicing details.
• Disclose relevant registration, VAT, or compliance information where applicable.
• Maintain lawful sourcing and product rights for supplied goods.
• Notify Pexpacks promptly if capacity or compliance changes materially.

• Pricing should be quoted in writing and state any exclusions clearly.
• No substitution or major change should happen without approval.
• Lead times should be realistic and updated if risk emerges.
• Urgent or peak-season constraints must be flagged early.

• Deliver the correct quantity, specification, and condition.
• Use packaging suitable for handling and onward fulfilment.
• Mark cartons or consignments clearly where sorting is required.
• Communicate shortages or delays before the committed date where possible.

Suppliers should issue accurate invoices linked to the relevant order or commercial reference. Incorrect or unsupported invoices may be delayed until clarified.

Confidential pricing, customer information, school details, and operational processes should not be disclosed or reused outside the supplier relationship without permission.