Pex returns
This page explains when goods can be returned, when customised items may be restricted, and how refunds or replacements are assessed under South African consumer protections.
Before you request a return
Standard issues like defects, damage, or incorrect supply can be reviewed quickly, but personalised, labelled, covered, or learner-specific items may not qualify for a change-of-mind return once work has started.
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Some Pexpacks orders are assembled to a specific learner, grade, school, or instruction set. Covered books, labelled goods, custom stationery selections, and special-order items may not qualify for a simple change-of-mind return.
Where the law gives a mandatory remedy, Pexpacks will still assess the matter under the relevant legal standard.
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